Privacy Policy for Rently (PTY) LTD

Effective Date: 01/10/2024

Glossary

Before we delve into the details, here are some key terms that you should be familiar with:

  • Personal Information: This refers to information that can directly or indirectly identify an individual. It may include names, identification numbers, photos, videos, addresses, and more.
  • Verification Services: These are our identity and address verification services that we provide to our clients. Our goal is to help verify the authenticity of identities and addresses securely.
  • Client: These are organizations or businesses that have engaged Rently to conduct identity verification, address verification, or related checks.
  • User: Users are individuals whose identities we verify on behalf of our clients.
  • Data Providers: These are entities that assist us in obtaining additional information to perform specific verification checks.
  • PII (Personally Identifiable Information): Any data or information that can be used to identify an individual directly or indirectly.

1. Introduction

Welcome to Rently (PTY) LTD ("Rently," "We," "Our," or "Us"). We are dedicated to empowering individuals with their identity through our identity verification and attestation services in a secure manner. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website, www.rently.mobi, and use our verification services. Your privacy matters to us, and we strive to maintain the highest standards of data protection. Please take the time to read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our website and services, you consent to the practices described herein.*

2. Information We Collect and How We Collect It

To provide our Verification Services, we require specific user information. The exact details vary based on the type of verification being conducted. For instance, during Identity Document verification, we request the unique identification number of the user ("subject") ID, the user's date of birth, first name, and last name. We subsequently verify the authenticity of the provided identity document by cross-referencing it with our data providers. We may also request a photo or video of the user's face, which we'll match with the identity document to ensure congruence. If successful, the user will be deemed to have verified their identity. Similarly, for address verification, we request the user's first name, last name, and physical address, which we verify by matching with existing data or dispatching a field agent for validation. Consent for verification is obtained either through client contracts or, when engaging directly with Youverify, our choice customer verification method, through checkboxes and clearly labeled buttons with accompanying explanatory text.*

3. Rently Data Lifecycle and Verification Classification

Upon completing a verification, we provide a Rently Report to the client. This report includes recommendations and reasoning generated from machine learning models, human processes, and data from data providers. To stay current, consult our Technical Documentation. Rently Reports empower clients to make informed decisions and aid users encountering verification challenges.

4. Data Logging

We maintain logs of various interactions to ensure the integrity of our services, improve the user experience, and protect the security and privacy of our users. The logged data includes but is not limited to:

  • Transaction History: We keep records of transactions, including verification activities and payment history.
  • Verification Results: We log whether identity verifications are successful or have failed to ensure platform security and provide assistance when necessary.
  • Addresses and Location Data: Information entered in our system, specifically related to addresses, and location data obtained from form submissions and search bar usage.

5. Sharing Information Outside Rently

In addition to sharing information with clients, users, and data providers, Rently may share data with external parties performing tasks on our behalf, affiliates, and other entities under legitimate legal grounds or client instruction. We ensure external parties uphold data protection standards. In some cases, we may disclose information due to legal obligations.

6. Information Security

Rently implements administrative, physical, technical, and organizational security measures to protect user data from unauthorized access, loss, and misuse. Although we strive for security, online data transmission is not entirely infallible. You are responsible for safeguarding access credentials. In the event of a breach, we promptly investigate, notify stakeholders, and address the issue.

7. Data Storage

We store user data securely in line with clients' instructions. Upon request, we delete data after verification services. Rently performs processing as a data processor (acting for clients) and as a data controller (when engaging directly with users). Data is stored and processed in compliant data centers under strict data privacy regulations. Highly sensitive data is stored on government premises or approved local data centers.

8. Disclosure of Personally Identifiable Information (PII)

Rently does not disclose PII without explicit written consent from the data subject. Consent outlines the purpose and scope of disclosure. Consent refusal does not affect services.

9. Use of PPII for Marketing and Advertising

PII is never used for marketing or advertising without written consent. Consent ensures limited disclosure.

10. The Use of Subcontractors for Processing PII

Subcontractors processing PII adhere to the same standards as Rently. Written consent is obtained before subcontractor use.

11. Handling PII Security Breaches

In case of a breach, Rently promptly informs affected data subjects and authorities, taking remedial action.

12. Your Rights

You have the right to withdraw consent or exercise control over data usage. To access, modify, or delete data, contact privacy@rently.mobi. Some requests may involve client notification.

13. Other Applicable Laws

We use collected information to deliver and maintain our verification services based on user consent, client legitimacy, public interest tasks, or scientific research purposes.

14. Cookies and Tracking Technologies

Like many websites, we may use cookies and other tracking technologies to enhance your browsing experience and gather information about your interactions with our website. For more details, please refer to our Cookie Policy for comprehensive information about the cookies we use, their purpose, and how you can manage them.

15. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Rently. We are not responsible for the content or privacy practices of such websites. We encourage you to be cautious and review the privacy policies of any third-party sites you visit.

16. Changes to Our Privacy Policy

Rently reserves the right to update this Privacy Policy from time to time. We will notify you of any material changes through our website or other means. Your continued use of our website and services after such changes are made will signify your agreement to the revised Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at:

Thank you for entrusting Rently with your privacy. We are committed to safeguarding your information and maintaining your trust.

Last Updated: 01/10/2024