Frequently Asked Questions

Rently.mobi is an innovative e-commerce rental marketplace based in South Africa. Our platform seamlessly connects individuals and businesses, facilitating the rental and listing of a wide array of products in a secure and user-friendly environment.

To embark on your rental journey, simply visit www.rently.mobi and access the registration page. Supply your first and last name, email, phone number, create a password, and confirm it. Follow the prompts to complete your registration.

Two-Factor Authentication, or 2FA, is a vital layer of security for your account. It entails confirming your identity through both email verification and a single-use one-time code (OTP) sent via SMS.

Rently.mobi offers a diverse range of rentable products, spanning from electronics and tools to furniture and fashion items. You'll find a broad selection to suit your needs.

Currently, Rently.mobi operates within South Africa. We are actively exploring opportunities for expansion to other regions in the future.

For any inquiries or help, feel free to reach out to our dedicated customer support team via the "Contact Us" section on our website or contact us on support@rently.mobi.

After logging in, navigate to the user dashboard to enrich your profile. Fill in your complete address, ID number, and upload images of both sides of your identification. Be sure to save or update your changes for a comprehensive profile.

Yes, we take your privacy seriously. Our strict security measures, including two-factor authentication and third-party verification, are in place to protect your personal data.

If you forget your password, you can easily reset it by clicking the "Forgot Password" link on the login page and following the instructions.

Click on “Post a Rentable” to access the store creation window and follow the prompts, Once added you can access your store dashboard, supply essential contact details, upload images, craft a captivating store description, infuse visual branding, pinpoint your business location, and voila – your store is set up!

From your store dashboard, hit "Post Rentable," and offer key details like product name, description, images, and pricing. Tailor distinct variants, specify conditions, and set availability parameters for each product.

Certainly! You have the flexibility to edit or update and delete your product listings at any time through your store dashboard or “My store” pages.

Within the product listing, you can set separate pricing for hourly, daily, weekly, and monthly rentals to accommodate various customer preferences.

"Rules and Regulations" ensure proper product usage, while the "Cancellation Policy" outlines terms for cancellations, including any associated fees. These sections cultivate transparency and smooth interactions.

Navigate to the enticing "Top Rentables" page, wield filters to refine your quest, and dive deeper by clicking "More Info" to unravel a product's allure.

Plunge into a product's page, click "Add to Cart," choose the rental duration (hourly, daily, weekly, or monthly), and gracefully glide into the checkout phase.

All rental durations are to be specified within the date range you select when making your bookings on www.rently.mobi.

We prioritize a positive rental experience. If you encounter any issues, contact the store owner or our customer support to address the situation. You can contact us on support@rently.mobi.

After crafting your cart, seamlessly shift to the checkout page. Here, you'll give your billing and booking information to facilitate the rental process.

We currently accept payments through OZOW, our secure payment gateway. It allows you to pay conveniently and confidently.

Your payment information is processed securely through OZOW and is not stored on our platform. However, your banking details are required by www.rently.mobi or Rently (PTY) LTD for instances of verification as well as withdrawal to your account.

Embark on an enlightening journey within your store dashboard, where illuminating charts await. These charts unveil your monthly and annual revenue, as well as sales volume trends, empowering informed decisions.

The "Monthly Revenue" chart paints a vivid picture of your monthly income, while the "Annual Revenue" chart unveils the cumulative earnings spanning a full year.

These enlightening charts capture the quantity of products sold each month and year, helping you decipher sales patterns and customer preferences.

Your security is paramount to us. We enforce stringent and thorough verification standards through our strategic partnership with YouVerify.co, creating an environment of trust and safety.

YouVerify.co, a reputable third-party verification service, bolsters our security measures. Our collaboration results in identity validation, cultivating secure interactions, and thwarting fraudulent activities.